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SAVE THE DATE!
The Great Blitzzard of 2010 is blowing in!
Wednesday, Sept. 8 – Friday, Sept. 10
7:00 a.m. – 4:30 p.m. each day
Professional Development Learning Center
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ALLENCAFE UNDER CONSTRUCTION
The AllenCafe is getting a facelift. We will be under construction until the last part of August. There might be a few inconveniences, but we believe it will be worth it with all the new changes we have scheduled. Thank you for supporting the AllenCafe.
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SERVICE RECOVERY by Lois Bonefas
The art of making things right when, in the eyes of the customer, something has gone wrong.
Service Recovery always includes an apology for not meeting our customer’s expectation. Listen carefully if the patient or visitor wants to voice a concern. Put yourself in their shoes and empathize with their situation. Apologize and take action - do what you can to solve the problem or take it to someone who can. Show you care. Refer to your Purple Service Recovery Kit for help. During the first 6 months of 2010, 108 apology cards and coupons from the Service Recovery Kits were utilized by staff to show their concern. The 4 top reasons the cards and/or coupons given were: delays/cancellations; scheduling problems; service/care issues; and as a way of thanking family members for their assistance.
Don’t miss an opportunity for service recovery. It shows you care.
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FREE COMPUTER TRAINING FOR JULY AND AUGUST
Read more.
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MARK YOUR CALENDAR: October 4, 2010
Breast Conference at the Park Place Event Centre
Watch for more information and online registration with Allen College. Immediate questions, contact Kathy Boeckmann at 833-6101 if you would like more info.
3.2 CEU's
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EAP NEWSLETTER
Information from Employee Assistance Program to help you in your daily life.
Read more.
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MEDICINE IN THE AMAZON
Thursday, August 5, 2010
9:00—10:00 a.m.
Meeting Room 5
Presenters:
Dr. Kendall Kurt, Certified ER Physician
Roberta Wheeler, RN, House Supervisor
Deb Jones, RN, CNIU, Staff Nurse
Intended Audience:
RN’s and other interested Allen associates.
Purpose:
To educate Allen associates on various aspects of delivering medical care in a remote area of South America.
Objectives: Upon completion of this program, the participant should be able to:
1. Identify obstacles in travel to a remote are to deliver medical care.
2. Discuss treatment priorities in the Amazon.
3. Discuss perspective of care givers vs. perspective of patients.
Registration:
Register here at Net Learning.
Credit:
This program has been approved for 0.12 CEUs through Allen College, IBON provider #127.
Participants must attend the entire session to receive credit
