 |
|
|
|
|
2010 Final Patient Satisfaction Scores
We recently received Press Ganey patient satisfaction scores for the 4th and last quarter of 2010. I’ve highlighted below those results compared to the 3rd quarter of 2010 and to the Threshold goals we’ve set for the new Share Our Success program in 2011.
You’ll notice that Ambulatory and the Emergency Department achieved 4th quarter scores equal to or better than the threshold score of the Associate incentive plan for 2011. The Inpatient and Outpatient scores fell below the threshold level we’ve established for 2011. The Emergency Department is the only one to have improved their score in the 4th quarter over the 3rd quarter results. The take-
|
|
away from these scores is that we have more work to do if we want to maximize achievement of our targets for 2011. I’ll provide further details of an action plan to help us achieve success in this area next week.
In the meantime, the administrative team continues to make patient rounds every other week, and the experience has been a rewarding one for all of us. We’re asking patients basic questions about hourly rounding and the level of satisfaction with their care. If issues are presented to us, we try to address them right away. The patients are giving us a great deal of positive feedback about the care you are providing them, while also giving us some suggestions for improvement. A summary of the feedback we get is recorded, and we are watching for trends that may be helpful in better serving our patients. As we note these trends we’ll provide you with the feedback.
|
| Press Ganey Patient Satisfaction Areas |
Q3 2010 |
Q4 2010 |
Threshold Score 2011 |
| Inpatient |
85.5
|
85.1
|
86.0
|
| Outpatient |
91.4
|
91.3
|
91.5
|
| Ambulatory |
92.1
|
92.0
|
92.0
|
| Emergency Department |
83.5
|
85.4
|
84.8
|
Entrance 8 — Outpatient Admissions Staffing Change
Effective this Sunday, January 30, the Admissions department will no longer be staffing outpatient entrance #8 on Sundays. The entrance will still remain open, but no one will be staffed at the desk. A phone will be set out with directions to dial for assistance. This desk will be staffed on Saturdays from 6am-12pm, and re-open Mondays at 5am.
JP Morgan "The Way Forward" Event
Live Webcast of the tax benefits of 401(k) plans and more.
Allen Blood Drives
Give the gift of life - one pint can make a difference!
February 1: Allen College, 11:00a-2:00p
February 3: Allen Hospital, 7:30a-10:00a
Donors must:
- Be in general good health.
- Weigh at least 120 lbs.
- Eat a good meal prior to donation.
- Be at least 16-years-old and have a signed "Blood Center" consent form.
- Please bring Blood Donor ID card or photo ID.
Walk-ins welcome or click here to schedule an appointment. Type "Allen College" or "Allen Hospital" in the 'Search By Organization' box, then click on the date of the drive you want to register for and follow the login instructions.
Welcome New Neurosurgery Providers
Click here to meet Allen's three new providers from Heartland Neurosurgery.
Join the Allen College Chorus!
Rehearsals are Tuesday’s at 5pm at McBride Auditorium/Gerard Hall on the Allen College Campus.
Performances will be late April on a Tuesday evening and Commencement on May 6, 2011.
Contact Kristin at teigtk2@ihs.org or 2016 for more details.
Get Involved With Family & Children's Council of Black Hawk County
Family & Children's Council is seeking volunteers for its Parent to Parent program. The program matches new mothers with volunteers who offer extra encouragement and support to them on a weekly basis. There is an increasing need in the Cedar Falls-Waterloo community for caring volunteers to help encourage these mothers as they care for their new babies.
A training session for volunteers will be held on Saturday, February 19. We hope you will join us!
If you are interested in becoming a Parent to Parent volunteer, please call Adriane or Jessica at 234-7600 or email acarlson@fccouncil.net or jessica@fccouncil.net.
Wear Red Day – Friday, February 4
The American Heart Association Wear Red Day is coming up! Allen Health System is the presenting sponsor for both the Heart Walk and Go Red for Women events in the Cedar Valley, and by wearing red next Friday, you can show your support for the American Heart Association too! Associate volunteers will be selling red dress pins in the cafeteria on February 3 and 4 for $2 and all proceeds will go towards the Heart Walk.
