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Below is an update of where we stand with respect to the Share Our Success Allen Associate incentive plan. The last column of the chart (Actual) shows you the first quarter 2011 results with the exception of risk-adjusted mortality. Unfortunately, that data is not available at this time.
You have made a huge impact on inpatient and emergency department patient satisfaction. Inpatient satisfaction moved to a raw score of 87.1, which puts us at the 80th percentile rank (top 20%). This is amazing when you consider that we were at the 40th percentile rank at the end of 2010. Likewise the Emergency Department moved to 86.7, which puts them at the 75th percentile rank - up from 55 in 2010. Both these areas achieved maximum scores in terms of the incentive.
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Outpatient satisfaction continued to make modest improvement but stands at 91.8 (the 35th percentile rank). This area met threshold. Ambulatory scores actually declined slightly to 91.6 (35th percentile) and did not hit the threshold level.
Financially, March was very strong with solid volume and good cost control. This helped offset January and February and moved us to maximum achievement on the incentive grid for the first quarter 2011. So if the year was over today, the payout would be at the maximum level for three of the indicators, threshold for one, no payment for one (Ambulatory), and the risk-adjusted mortality indicator is undetermined at this point.
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Goal:
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Wgt
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Threshold
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Target
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Max
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Actual
YTD
1st qtr 2011
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Inpatient Satisfaction (Press Ganey)
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14%
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86
Pay $36
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86.5
Pay $63
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87
Pay $84
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87.1
Max
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Outpatient Satisfaction
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14%
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91.5
Pay $36
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92
Pay $63
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92.5
Pay $84
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91.8
Threshold
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Ambulatory Surg. Satisfaction
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14%
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92
Pay $36
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92.5
Pay $63
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93
Pay $84
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91.6
Below Threshold
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Emergency Dept. Satisfaction
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14%
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84.8
Pay $36
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85.3
Pay $63
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85.8
Pay $84
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86.7
Max
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Risk Adjusted Mortality
(Observed to Expected Index)
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14%
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0.93
Pay $36
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0.92
Pay $63
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0.91
Pay $84
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Not Available Yet
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Allen Health System Operating Margin
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30%
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4.36%
Pay $63
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5.13%
Pay $135
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5.9%
Pay $180
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6.55%
Max
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You need to be really proud of the impact we have made in such a short period of time. The new updated Press Ganey reports will be going up on each unit next week. Keep looking for opportunities to improve. You have time to move all these goals to maximum achievement, and I sincerely hope we do. Thank you for a strong first quarter.
Just a reminder - to participate in the 2011 Share Our Success plan, you also must attend 75% of Open Forum meetings held and get your flu vaccination.
BODY WORLDS Vital Coming to Iowa
BODY WORLDS Vital, presented by Iowa Health System and Kemin Industries, Inc., will open at the Science Center of Iowa and Blank IMAX Dome Theater (SCI) May 7, 2011 for a limited engagement.
BODY WORLDS Vital is the original anatomical exhibition displaying authentic human bodies, willed by donors through the Institute for Plastination’s Body Donor Program, and preserved using a process called plastination. Plastination is a groundbreaking process in which specimen or plastinates are preserved in real-life poses.
The purpose of BODY WORLDS Vital is to educate Americans on common diseases and preventive care and to encourage them toward living a healthy lifestyle. The exhibition is comprised of whole body plastinates as well as individual organs and translucent body slices that give a complete illustration of how the human body functions.
Since 1995, more than 32 million visitors worldwide have experienced the BODY WORLDS exhibitions. Central Iowa will be the smallest market in the U.S. to present this internationally-renowned educational series.
Iowa Health - Des Moines and Grand View University will sponsor the IMAX film, The Human Body, a documentary film. The Human Body reveals the incredible story of life with a look at the biological processes in astonishing detail through the use of groundbreaking computer graphics and stunning real-life images. This is the story of what takes place beneath the skin and gives viewers the ability to see the extraordinary accomplishments of our everyday lives.
Tickets will be available for all IHS associates at a discounted rate. That includes all Allen associates. More information will be coming soon on how to purchase discount tickets. For more information on the BODY WORLDS Vital exhibition, visit www.sciowa.org/bodyworldsvital.
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Good Friday and Easter Worship
On Good Friday, April 22, 2011, there will be two opportunities to worship in the Chapel at Allen Hospital: at noon and 3:30 pm. On Easter Sunday, at noon, there will be worship in the Chapel. The Christian non-denominational worship experiences will be approximately 35 minutes long. All associates, volunteers, escorted patients, and patient family and friends are invited to attend.
The Spiritual Care Team |
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Allen College Chorus Spring Concert
Thursday, April 28
7:00 p.m. Concert (Doors open at 6:30 p.m.)
McBride Auditorium/Gerard Hall, Allen College Campus, 1950 Heath Street, Waterloo
Join us for our Americana concert featuring patriotic & American composers. Special guest pianist, Mr. John Knox, CEO of Allen Health System, will play the Gershwin classic Rhapsody in Blue.
Concert is free of charge - seating is limited. Light refreshments will be served following performance.
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April 24-30 is National Lab Professionals Week
National Lab Professionals week is April 24-30, 2011. Laboratory professionals represent a key component in the diagnostic quality of any healthcare facility. They are responsible for helping physicians diagnose through testing many diseases and disease states. A series of blood tests taken in the lab can provide a wealth of understanding to your physician, from anemia to cardiac distress. A tissue sample sent to pathology can help with early detection for cancer or diagnosis of benign disease states. A swab from a wound sent to microbiology can help determine if appropriate antibiotics have been administered.
There are many different job classifications within the medical laboratory. Cytologists and histologists, among other things, help pathologists process surgical and gynecological samples that are reviewed for abnormal cells. Phlebotomists collect blood samples that are brought to the lab to be tested. Medical technology staff perform testing on blood, urine, CSF and other samples. Technologists are trained in many areas: blood bank, chemistry, hematology, microbiology and urinalysis and must prove yearly competency in any area they work. There are many support staff as well that help keep the office running smoothly. Office professionals order and register almost all samples that come to the lab for testing. They also contact physician offices to notify them of issues or concerns with samples we receive.
In 2010, the Allen Laboratory Services performed 1,143,342 billed tests and 150,000 venipunctures. Please help celebrate 2011 National Lab Professionals Week with Allen Hospital Laboratory, UMP Laboratory, and PMP Laboratory staff.
Allen Green Team: Calling All Green Thumbs!
In celebration of Earth Day today, the Allen Green Team announces a number of wildflower projects where we need your help! In May or early June, a number of projects will be planted by Allen associates and community volunteers with funding from the Allen Auxiliary and the Black Hawk Soil and Water Conservation District. The gardens include a bog, a rain garden, a double crescent wildflower garden with an arbor, sidewalk benches and Allen sign landscapes. Signage is planned to explain the purpose for each garden and who sponsored the project. Becky Stansbury, Horticulturist at the Young Green House at the George Washington Carver Academy has landscaped all these projects.
If you or a group of friends from your department or community would like to be involved in any of these projects, please see the display in the cafeteria where you can sign up to volunteer. For more information, contact Teri Ettelson at ettelstt@ihs.org.
Projects include:
- A high school student has volunteered to plant grasses to form a bog in front of Barrett Forum at Allen College. Other volunteers are needed for this project, which will be planted on May 14 at 9 a.m.
- An Eagle Scout candidate, under the guidance of Phil Schuppert, a watershed specialist of the Black Hawk Soil and Water Conservation District, will plant a rain garden.
- 6th grade students from George Washington Carver Academy (Allen’s Partner in Education) will be planting a wildflower garden.
- An arbor-shaded wildflower garden, to be located outside the door near the chapel, will be planted. Volunteers are needed for this project.
- Benches along the sidewalk from Allen Hospital to Allen College will be placed there by Eagle Scout.
- Former Allen associate Steve Buckles will landscape around one of the Allen directional signs at the corner of Columbia and Dale. Additional volunteers are needed to help landscape other Allen directional signs (materials will be provided).
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Important Information for Second Quarter Associate Forum Schedule
Click here for Q2 Open Forums June 1-15 schedule. Review the schedule and work with your supervisor to attend in June.
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Wednesday, May 4, 2011
7:00 am Leave Allen Parking Lot P7a
9:15 Arrive in Pella (stretch, bathroom break)
10:00-11:30 Village Tour - A few attractions on this walking tour include
the historic village museum and an authentic 1850’s windmill.
11:30- 1:00 Buffet Lunch - Monarch’s Restaurant in Royal Amsterdam Hotel
1:00-2:00 Covered Wagon Tour - Sit back and enjoy all the sites as the Tour Guide describes Pella’s history
2:00-3:00 Free Time - Browse through the many shops in Pella’s historic downtown
3:30pm Head for Home
Cost - $60.00 per person. Space is limited!
Call Linda to reserve your spot today at 235-3692.
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Allen Gift Shop News
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All Easter items discounted 50%
on April 22 - Easter Sunday!
April 25 and 26
Books Are Fun
May 26 and 27
Scrubs and Beyond
ADDED! June 28
Masquerade $5.00 Jewelry Sale
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Don’t forget Administrative Professionals Day is Wednesday, April 27th!
Come to the Gift Shop, we can help you select the perfect gift!
Volunteer Recruitment
Do you love children? Do you love to help others? We are looking for volunteers who can help a new mother and baby with your encouragement and life experiences. For more information, click here. We need your help!
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Justin Jasper Benefit
Son of Kris Jasper,
UMP Ambulatory Surgery Center
Allen Hospital on Wednesday, May 11 at the South Dining Room
(If you would like to donate baked goods, bring them to the South Dining Room around 8:00 am)
Note: Cash Only
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Parkersburg Race of Remembrance 2011
The 3rd Annual Parkersburg Race of Remembrance will be held on Saturday, May 28, 2011. All proceeds will benefit both the Parkersburg Library Expansion/Renovation Project and the Ed Thomas Family Fund. For event details and registration, click here for more information and registration form.
Beef Noodle Dinner at St. Paul's Methodist Church
Saturday, April 30
All you can eat: 4:00 am - 7:00 pm
Beef n' Noodles, Coleslaw, Boiled Potatos and a Dessert
Adults $7.00/Children under 12 $3.00
